Privacy Policy

Effective Date: January 1, 2026

Pro Refrigerator Services has been fixing refrigerators and other home appliances in Leesburg, Virginia since 1997. We know you're inviting us into your home when you call us, and we take that trust seriously. This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe. It applies to our website and to the services we provide. If you have questions after reading this, just give us a call.

Information We Collect

When you contact us or book a service, we collect the information we need to help you: your name, phone number, email address, and the service address where we'll be working. We also note details about your appliance-like the brand, model, and the problem you're experiencing-so our technician arrives prepared.

If you pay by card, we process your payment through a secure third-party service. We do not store your full credit card number on our servers.

Like most websites, we automatically collect basic technical information when you visit, such as your IP address, browser type, and the pages you view. This helps us understand how people find and use our site.

How We Use Information

We use your information to schedule your appointment, send a technician to your home, and follow up on the work we performed. We may also contact you about your service, send reminders, or share helpful maintenance tips.

With your permission, we may send occasional promotional offers or updates about our services. You can opt out of these messages at any time.

We also use collected data to improve our website, troubleshoot issues, and make sure our services run smoothly.

Cookies and Tracking

Our website uses cookies-small text files stored on your device-to remember your preferences and understand how you interact with our site. For example, cookies help us keep track of items in a form so you don't have to re-enter them.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well, but you can still contact us by phone.

Analytics and Third-Party Tools

We use third-party analytics tools, like Google Analytics, to see how visitors use our website. These tools collect anonymous data such as which pages are popular and how long people stay. We use this to make our site better for you.

We may also use third-party scheduling or payment processors. These companies have their own privacy policies, and we encourage you to review them if you have concerns.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share it only with trusted partners who help us run our business-like scheduling software or payment processors-and only to the extent needed to provide our services.

We may also disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we'll take steps to protect your privacy.

Data Retention

We keep your personal information for as long as needed to provide services and meet legal obligations. For example, we retain service records for a reasonable period so we can honor warranties and resolve any future issues. When we no longer need your data, we securely delete or anonymize it.

Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. This includes using secure connections (HTTPS) on our website and limiting access to your data to employees who need it to do their jobs.

No method of transmission over the internet is 100% secure, but we work hard to safeguard your information and regularly review our practices.

User Rights

You have the right to access, correct, or delete the personal information we hold about you. You can also object to certain processing or request that we restrict how we use your data.

To exercise any of these rights, just contact us using the details below. We'll respond promptly and help you however we can.

Children's Privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we'll post the new version on this page and update the effective date at the top.

We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Information